IBKR Support: How to Contact Interactive Brokers Customer Service If You Have a Problem

It’s aimed at global investors and lets investors trade stocks on more than 80 exchanges in North America, Asia and Europe. IBKR GlobalTrader is also available for both Android and iOS users. Unfortunately, it has received mixed reviews from both groups. For investors looking to trade with a conscience, Interactive Brokers offers an Impact Dashboard, free to all users on Trader Workstation, the Client Portal or mobile apps. The dashboard allows investors to select their personal investment criteria from 13 principles (including clean air and water, LGBTQ inclusion and gender equality).

Currently, the level of customer service is back to its baseline level, which is a bit below the industry average. The risk of loss in online trading of stocks, options, futures, currencies, foreign equities, and fixed Income can be substantial. NerdWallet’s comprehensive review process evaluates and ranks the largest U.S. brokers by assets under management, along with emerging industry players. Our aim is to provide an independent assessment of providers to help arm you with information to make sound, informed judgements on which ones will best meet your needs.

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Investors can also exclude investments based on 10 categories, such as animal testing, corporate political spending and lobbying, and hazardous waste production. The platform is fast and includes standard features such as real-time monitoring, alerts, watchlists and a customizable account dashboard. An options strategy lab lets you create and submit both simple and complex multileg options orders and compare up to five options strategies at one time. Interactive Brokers introduced cryptocurrency trading in 2021, and the offering gives users 24/7 access to bitcoin, ethereum, litecoin and bitcoin cash. And while the service doesn’t offer commission-free trading like some brokers do, the fees are pretty minimal, ranging from 0.12% to 0.18%, depending on monthly volume.

• For the shortest response time, we suggest you start with IBot.
• IBKR reserves the right to make final determinations in the interest of maintaining a fair and orderly market.
• The final output produces star ratings from poor (one star) to excellent (five stars).
• Investors can also exclude investments based on 10 categories, such as animal testing, corporate political spending and lobbying, and hazardous waste production.
• IBKR Lite and IBKR Pro customers get access to Client Portal trading platform and powerful Trader Workstation platform at no charge.

Many services have already been restored and the remaining services are expected to be available promptly. BroStocks is a financial entertainment and education web site. All information on this site and in the following post should not be construed as investment advice or a specific recommendation.

Interactive Brokers (UK) Limited – Complaints Handling Policy and Procedures Summary

Prospective clients may access help via the “I have an general inquiry” button below. Other research providers available to all clients include Zacks Investment Research, Morningstar Equity Ownership, Market Realist, 24/7 Wall Street and TheStreet. More than 100 additional providers are also available by subscription. The casual traders who find IBKR Lite appealing will find the Client Portal platform adequate for their trading needs. But both IBKR Lite and IBKR Pro traders seeking something more powerful can now enjoy access to Interactive Brokers’ Desktop Trader Workstation, which is considered one of the best trading platforms available for advanced traders. When I had customer service questions early on in my Interactive Brokers experience I mainly relied on the chat feature in the customer service platform.

Fully Disclosed Brokers provide their clients with customer service and marketing. Broker clients can electronically trade or the broker may input trades for the client. In January 2021, customer services collapsed for Europeans as lots of clients had to migrate from the UK entity to another one because of Brexit.

Customer Service

One of the most common issues customers with lower balances mentioned was inattentive or non-existent customer support. Beyond the huge selection of securities to trade, IBKR wins fans with their extremely low margin rates and reasonable commissions on their IBKR Pro product. That’s right, if you’re coming over from Robinhood, you will have to get used to paying a commission on every buy and sell you make if you want to take advantage of the full range of professional features that the IBKR platform has to offer. When placing your money with a broker, you need to make sure your broker is secure and can endure through good and bad times. Our strong capital position, conservative balance sheet and automated risk controls are designed to protect IBKR and our clients from large trading losses. Interactive Brokers offers phone, email and chat support from 8 a.m.

IBKR reserves the right to initiate a review of a transaction, regardless of whether a Participant request has been received, if IBKR determines, in its sole discretion, that circumstances warrant such a review. The guidelines outlined above are designed to provide a level of protection for our customers; however no policy can anticipate every situation. Each request will be considered on a case-by-case basis and such requests will be resolved promptly. IBKR reserves the right to make final determinations in the interest of maintaining a fair and orderly market. Requests for trade cancellations must be received within a reasonable timeframe following execution and communicated preferably via the Trade Cancellation Request tool.

IBKR ProServe: Institutional Client Services

As traders gain more experience and look to add professional market data and analytics tools to the mix, more questions and issues may arise. We hope that Interactive Brokers continues to enhance their customer service operations as it is one of the very best platforms that caters to both beginner (IBKR Lite) and advanced (IBKR Pro) traders. For all such trades, a participant in the transaction (“Participant”) must notify IBKR within thirty (30) minutes of the execution interactive brokers legit of the trade by using the Trade Cancellation Request tool located within Account Management. While requests received via telephone will also be processed, such requests may involve wait times which, in the aggregate, may lessen the likelihood that the petition is submitted in time. Please note that IBKR does not support email communications for this purpose and requests sent through the Help & Contacts link on the website are not intended for matters of urgency.

You will get an immediate reference number for the ticket, and your question will be allocated to a service agent usually within 2 hours. Where possible, we will also provide an answer within this timeframe, but even if additional research is needed, you will know who is handling your case, and be able to track its progress. For the shortest response time, we suggest you start with IBot. Our natural language-based interface can quickly provide solutions to common issues, and offers “how to” help for popular areas of inquiry, like funds and banking, Client Portal, activity statements, account balances, order entry and much more. Applicants and current clients making changes to their accounts may be required to submit various supporting documents as evidence of their identity and/or address. Logging in to Client Portal and uploading the requested documents is the most efficient method, allowing for fastest processing and approval times.

As exchanges and market centers generally opt not to rule on cancellation requests involving customers of the same brokerage firm, IBKR will, when appropriate, apply the transacting venue’s policy to such requests. Given the highly subjective and varied nature of these policies, IBKR has adopted the policy below in order to provide a level of certainty and predictability for our customers. Existing customers should take advantage of the secure inquiry/trouble ticket system accessible through the Message Center within Account Management. Existing customers may also submit inquiries using the form above, with the response being routed to their Message Center. Urgent or time sensitive questions should never be submitted via this form. Invest globally in stocks, options, futures, currencies, bonds and funds from a
single unified platform .

Manage taxes and corporate actions, learn about T+1 settlement and trade allocations, and read about additional tools and services available to clients. Invest globally in stocks, options, futures, currencies, bonds and funds from a single unified platform. The guidelines outlined above are designed to provide a level of protection for our customers. However, no policy can anticipate every conceivable situation. IBKR reserves the right to make determinations in the interest of maintaining a fair and orderly market. In March of 2022, Interactive Brokers introduced an additional app, IBKR GlobalTrader.